What
some of our customers had to say about our service:
Please
e-mail your comments and feedback to
feedback@makescentsofwine.com
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I found the site very pleasing and easy to navigate. Not only did
I receive a confirmation of my order immediately but hours after I
had placed my order I received another one confirming that my kit
had been shipped along with the tracking number. I love the kit and
thanks for the customer service.
Elisabeth
H. FL
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I'm a beginner so I called to ask a few questions and was pleasantly
surprised to get answers. I actually spoke to someone who knew what
they where selling. I got a phone call a few days after my kit had
arrived to see if everything was fine and if I had any more questions.
Now that's service! The faults kit has been great I didn't realize
how many bad bottles are around. The big master kit has been a lot
of fun we play with it like a board game trying to recognize the scents,
and it's working I'm really getting it, I'm getting there I can actually
describe wine with specific words now. Thanks
Charles
B. CO
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This kit is an important feature of the Wine Judging class that is
part of the enology curriculum at Michigan State University. It was
so helpful to me that I had to have my own. I am impressed not only
with the beautifully-presented Master Kit, but with the level of customer
service at MSOW. The day after I ordered, I received an e-mailed confirmation
and shipping notice, complete with a UPS tracking number and a hyperlink
to the UPS tracking service web page. Great job!
Tom
O. MI
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Just want to thank you guys for all your help explaining the product.
Thanks
Ted
W. NV
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My son lost a vial from our kit. I called to see if I could buy a
new vial, and the folks at make scents of wine put one in the mail
free of charge. Now my kit is complete again and I just want to thank
you for your help.
Alexandra
M. CA
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My brother and I have a small wine production (home made). The faults
kit was one of our best investments. Thank you for your advice.
Ben
M. OR
- I was at first skeptical of such a kit. I had heard about it but
never gave it any consideration. During a wine tasting, the sommelier
presented us with the master kit. My wife and I where so impressed
that we had to have it. That very night we browsed the Internet and
found your site. 2 days later, we received our kits. Now we host wine
tasting sessions at our home and enjoy using the kits to reference
the aromas.
Mark
H. NY
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Since we started selling your kits in our stores it's been a pleasure
working with you, we get prompt delivery and no surprises. Professional
service! Thanks guys.
Mike S. CA
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This beautiful website has excellent customer support standing behind
it. I ordered this aficianados kit from Canada, and the company made
extra efforts to make sure I received it. I'm also happy to report
that the kits are gorgeous! I will definitely be recommending this
site to others. Many thanks!
Susan
A. Canada
We would
love to hear from you... please send us your feedback.